Erica Bruce, Lou Plastic Surgery's office manager and patient coordinator, has approximately 13 years in the aesthetic surgery industry, having graduated as a certified medical assistant and beginning her career in the industry in 2006. Erica meets with each of our patients during their initial consultation to help guide them through the treatment process. From what to expect during the procedure to post-operative care, her excellent organizational skills and attention to detail will help ensure a smooth process. Erica helps with surgery scheduling and insurance prequalification. She is knowledgeable about many procedures and services, including laser treatments and injectables.